Deleting your ThankFor account and data

Delete your account yourself

1. Log in at thankfor.net or in the ThankFor Android app.
2. Open your Profile page (in the app, the “Profile” tab at the bottom).
3. Tap the red “Delete account” button at the bottom of the page.
4. Confirm with “Permanently delete my account”.

Your account is deleted immediately; this cannot be undone.

If you can’t log in

Email info@thankfor.net from your account’s email address with the subject “Delete my account”. After verifying your identity we delete the account within 30 days at the latest.

What is deleted

• Your profile and login account (name, email, city, profile photo)
• Your thank-you notes and the likes, comments and institution replies under them
• Comments you wrote and likes you gave on other thank-you notes
• Photos and videos you uploaded
• Your reports, messages to institutions, verification requests and contact form messages
• Pending notification emails

What is kept

• If you manage an institution account, the institution page stays in the catalogue; only its link to you is removed. Replies you wrote on its behalf stay as the institution’s content.
• Unless the law requires otherwise, deleted data has no additional retention period; copies in infrastructure backups expire with the backup cycle.

Deleting data without deleting your account

You can edit or remove your thank-you notes one by one from your Profile page. To have specific data deleted, write to info@thankfor.net.